C-C4H56I-34 Test Prep Like the Real Exam Questions Can Help You Pass C-C4H56I-34 Exam - Actual4Cert

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SAP C-C4H56I-34 Exam Syllabus Topics:

Topic	Details
Topic 1	Personalization and Extensibility: In this topic, SAP Consultants explore creating custom fields and objects to capture additional business data, configuring business rules for tailored system behavior, and extending functionality through APIs for integrating third-party applications.
Topic 2	Cases: This topic equips SAP Consultants with the processes for handling customer cases, including creation, updates, and resolution. Techniques for routing cases to suitable agents and setting up escalation rules are highlighted, ensuring efficient case management and escalation handling for superior customer service.
Topic 3	User Management: Here, SAP Consultants explore the mechanisms of controlling access within the system through role-based permissions and onboarding processes for new users. Audit logging techniques are also covered here.
Topic 4	Service Elements: SAP Consultants delve into configuring service level agreements (SLAs) to copyright service delivery standards, establishing workflows with approval mechanisms, and implementing feedback tools for customer satisfaction. These elements ensure structured and customer-focused service operations.
Topic 5	Basic Setup: In this topic, SAP Consultants gain insights into establishing the foundation of the SAP Service Cloud environment. It encompasses configuring integration settings with SAP and non-SAP systems, enabling seamless connectivity, and customizing the user interface for usability and branding.

SAP Certified Application Associate - SAP Service Cloud Version 2 Sample Questions (Q38-Q43):

NEW QUESTION # 38
Which options can be used to control the access rights of a user? Note: There are 2 correct answers to this question.

A. Create territory hierarchy levels
B. Assign restriction rules
C. Remove personal data from the business user
D. Assign employee to organizational unit

Answer: B,C

NEW QUESTION # 39
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.

A. User ID
B. Assignment to an organizational unit
C. Employee
D. Access restriction

Answer: A,B

Explanation:
To grant business user access in SAP Service Cloud:
* User ID (A): A unique identifier required for system authentication.
* Assignment to an Organizational Unit (D): Defines the user's scope of access within the organizational hierarchy.
Why other options are incorrect:
* B. Access Restriction: Governs data visibility but is not a prerequisite for access.
* C. Employee: While linking a user to an employee record is standard, it is not strictly mandatory for access (depends on configuration).
References:
* SAP Security Guide: "User Management".

NEW QUESTION # 40
What options are available to automatically assign an employee or team to a case? Note: There are 2 correct answers to this question.

A. Set up rule(s) for case routing to teams.
B. Set up rules with BRF+.
C. Define case types and assign responsible teams and employees.
D. Set up rule(s) for case routing to employees.

Answer: A,D

NEW QUESTION # 41
Which of the following objects can you assign to an installed base at item level? Note: There are 2 correct answers to this question.

A. Warranty
B. Registered product
C. Maintenance plan
D. Product

Answer: B,D

Explanation:
When you create or edit an installed base, you can assign different objects to it at item level. The objects that you can assign are:
Product: This is a generic product that is not serialized or tracked individually. You can assign a product to an installed base to indicate the type or category of the product that is installed at the customer site.
For example, you can assign a product called "Laptop" to an installed base to represent any laptop that belongs to that installed base.
Registered product: This is a serialized product that has a unique identifier and can be tracked individually. You can assign a registered product to an installed base to indicate the specific product that is installed at the customer site. For example, you can assign a registered product with a serial number
"123456789" to an installed base to represent a particular laptop that belongs to that installed base. A registered product can also have warranty and maintenance plan information associated with it.
Functional location: This is a logical or physical location where the products are installed or used. You can assign a functional location to an installed base to create a hierarchical structure of the installed base. For example, you can assign a functional location called "Office A" to an installed base to represent a sub-location within the installed base where some products are located. A functional location can also have other functional locations, products, or registered products assigned to it as sub-items.
Maintenance plan: This is a plan that defines the schedule and scope of the maintenance activities for the products. You cannot assign a maintenance plan to an installed base at item level. A maintenance plan can only be assigned to a registered product as a sub-item. For example, you can assign a maintenance plan called "Annual Service" to a registered product to indicate the frequency and type of service that the product requires.
Warranty: This is a contract that defines the terms and conditions of the warranty coverage for the products. You cannot assign a warranty to an installed base at item level. A warranty can only be assigned to a registered product as a sub-item. For example, you can assign a warranty called "Standard Warranty" to a registered product to indicate the duration and scope of the warranty that the product has. References = Using an Installed Base; Using Installed Bases and Registered Products

NEW QUESTION # 42
WWhich of the following are mandatory to maintain when you want to create a new business user?
Note: There are 2 correct answers to this question.

A. E-mail
B. Business role
C. Organization
D. Employee

Answer: B,D

Explanation:
When creating a new business user in SAP Service Cloud Version 2, it is mandatory to maintain certain key elements. "Employee" information is crucial as it links the user account to an individual's employee record within the organization, providing context and defining the user's position and role within the company.
Additionally, assigning a "Business role" is essential as it determines the access levels, permissions, and functionalities available to the user based on their responsibilities and tasks within the organization.

NEW QUESTION # 43
......

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C-C4H56I-34 TEST PREP LIKE THE REAL EXAM QUESTIONS CAN HELP YOU PASS C-C4H56I-34 EXAM - ACTUAL4CERT

C-C4H56I-34 Test Prep Like the Real Exam Questions Can Help You Pass C-C4H56I-34 Exam - Actual4Cert